Over time, we learned the hard way that you get what you pay for. When it got to be too much to handle internally, we hired a college student. That was cost effective until he crashed our server and lost the data backups. The company we brought in to rescue us from the disaster became our new provider but they would only fix what broke. When we learned of Bischer Technologies proactive approach to monitoring and preventive maintenance, we had found the best of all worlds. It’s like having large-company IT staff resources for less cost than doing it in-house. Bischer takes care of our notebooks without wiping out our checkbooks.Sandy Rosen CEO Great Lakes Recycling
I just wanted to write and let you know how great it is to have your company provide technical support for our computers. You and your employees are extremely friendly, helpful and knowledgeable. Your response time to any of my computer problems is excellent. Even though I am a small business, you treat me as if I was a major company. I fully recommend your company.Robert H, Bancroft Attorney at Law, P.C.
Bischer Technologies has been a great asset to us. They are all very knowledgeable and easy to work with. Our only downtime has been due to circumstances beyond their control, and in those scenarios they worked diligently to quickly resolve the issue. Their response time is phenomenal, with the majority of issues being resolved quickly so as to prevent any interruptions to the normal course of business. I would highly recommend Bischer Technologies to any company looking to improve their IT department.Jenny Renno Accountant Amerisource Industrial Supply
It gives us great pleasure to recommend Bischer Technologies (the greatest IT Techs around). Over the past year they have went above and beyond. Their customer service is top-notch and we’ve been very pleased with the work they’ve done for us.William Brandon Owner Uptown Electric
I am very pleased with the personal attention and expertise of Bischer Technologies. Not only does my experience with Bischer surpass all IT companies we have previously used, their positive and congenial attitude makes them a pleasure to deal with.Erika Ball Accountant Simen, Figura & Parker, P.L.C
Everyone we have dealt with at Bischer Technologies has been professional, personable and very willing to help. They all have a sense of urgency when we experience any problems. In fact, they usually are already aware of the problem and have it fixed or a solution in place before we even know there is a problem. Also, having a representative come out to our facility once a week to insure things are running smoothly has given employees here the piece of mind that even minor issues can be resolved at a moments notice. I would recommend Bischer Technologies to anyone that is looking for top quality IT support.Amy Schmelzer Project Manager Spec Technologies, Inc.
Prior to Bischer Technologies, I went through two larger, well-known IT support firms, and found that after an initial flurry of activity, the level of support and responsiveness quickly fell off, and we were treated as a small account and put toward the bottom of the response list. With Bischer Technologies, the level of service has been very consistent, and response time is excellent. I have found the team to go above and beyond the contract expectations continually, and I now consider Bischer Technologies a trusted advisor. There have been several occasions where I left the office late in the evening with a problem, yet it was resolved for us before the next morning. My experience with Bischer has been excellent.Michael Pavlica VP Operations Omega Plastics, Inc.
As a professional services firm, Sigma understands the value and importance of focusing on core competencies and client servicing. Having a company like Bischer Technologies to serve as our IT department has given us access to a team of experienced professionals that are both knowledgeable and dependable. Recently, Sigma relocated to a new office building. The Bischer team was truly an asset to us throughout the entire move process; from the planning phase through the physical relocation, they were with us every step of the way helping to ensure that we had the proper IT infrastructure to support our operations. I especially appreciate the fact that on the day of our move, they were onsite with us helping to troubleshoot computer, internet and telecommunications issues. Their presence, attention to detail and willingness to go the extra mile makes working with Bischer Technologies a great experience.Tamika Hall Operations Manager Sigma Investment Counselors