Our Team Greg L. Bischer President and CEO Greg has been in the Information Technology (IT) field since 1991, where his first job was to replace typewriters with personal computers. From basic PC installations in the early 90's, to designing and building today's state-of-the-art, corporate networks, Greg has been part of the revolutionary developments in the IT industry from the beginning. Greg blended the best practices and lessons he learned from developing IT solutions for organizations including the Taubman Companies, and Plante & Moran to create Bischer Technologies. He is committed to providing customized IT solutions with an emphasis on client-service. His passion is to help small-to-medium sized businesses utilize technology as a differentiator, not an inhibitor. Arvin Malhotra Director, Professional Services Arvin has more than fifteen years of experience in technological industries, ranging from lead engineer to project manager. He is responsible for professional services and special projects, providing solutions for client requests surpassing traditional managed services. Prior to joining Bischer Technologies, Arvin served as the operations manager for a multinational organization with a large corporate infrastructure. He is a member of IEEE, a professional association dedicated to advancing technological innovation and excellence for the benefit of humanity, and is a registered Cisco Networking Ambassador. Arvin is committed to offering creative technological solutions, ensuring increased functionality of network systems. Sara Underwood Helpdesk Manager Sara has more than four years in the IT industry. Her love of computers started at a young age. She always knew she wanted to have a career in IT. Sara’s first IT position was for a nationwide tax company as a remote dispatch technician. Sara then joined Bischer Technologies as a level 1 helpdesk employee. She had gained the knowledge needed to become a level 2 technician and then proceeded to show the drive to become the Help Desk Manager for Bischer. As the Help Desk Manager, Sara ensures that client issues are resolved in a timely manner and good lasting relationships are maintained with the customers. Sara has completed her Master of IT from American InterContinental University (2011) and is currently pursuing her PhD in IT from Capella University. Jeff Aimone Accounting and Office Manager Jeff has more than 20 years of experience in Human Resources and Administration. He is responsible for Accounts Payable/Accounts Receivable, Payroll, Customer Quotes, Purchasing and Office Management. Prior to joining Bischer Technologies, Jeff spent 20 years serving in the United States Navy as a Yeoman; mainly responsible for the administration of personnel records, performance evaluations, naval instructions, and protocol. Jeff is committed to providing the highest level of customer service to Bischer Technologies clients as well as his fellow employees. Jeff has a BS in Business from the former New Hampshire College, now Southern New Hampshire University, (2000) and is currently pursuing a Master of Public Administration (MPA) from Central Michigan University. Frank Fahey Director of Business Development and Project Management Frank has 25 years of operational and executive leadership experience across multiple industries including manufacturing, government and IT. His career has been dedicated to supporting the professional growth of employees and peers, and focused on exceptional client care. Frank has molded individuals into teams, while developing strong client partnerships and business relationships. In addition to people care and business development, he has broad project management and delivery assurance experience. Frank leads by example, stresses teamwork, a strong work ethic based on mutual trust and integrity, and a “client first” focus at all times. He is a graduate of Wayne State University and Thunderbird Global Management School’s Leadership Program. Frank is committed to providing best in class services and consistently exceeding the expectations of Bischer Technologies clients. Bobby Clark Helpdesk Manager Bobby started his career at Bischer Technologies as a summer intern. Through his hard work, determination and passion for client services, he moved quickly through the ranks of Level 1 & Level 2. Today, Bobby is Bischer Technologies’ Helpdesk Manager and ensures that client issues are resolved in a timely manner and that our clients are happy. He oversees all incoming support issues, hardware installs, deployments, and strives for customer satisfaction.